HelixByte Sdn Bhd
All sites · portfolio rollup
Organization Analytics
MTTR
4.2 h
−18% vs last quarter
Mean Time To Repair · corrective WOs
MTBF
333 h
+12% vs last quarter
Mean Time Between Failures · critical assets
First-Time Fix Rate
87.4%
+3.1 pp
Corrective WOs closed without repeat visit
Mean First Response
22 min
−9 min
WO assigned → technician on-site · P90 1.4 h
PM Schedule Compliance
94.6%
+1.8 pp
PMs completed within compliance window
Critical Asset Availability
98.9%
+0.4 pp
186 h total downtime YTD across 6 sites
Site Reliability Benchmark
Compare every site on the metrics that drive uptime — laggards surface instantly
| Site | Assets | Open WOs | MTTR (h) | MTBF (h) | Response SLA | PM Compliance | Availability |
|---|---|---|---|---|---|---|---|
| Shah Alam PlantManufacturing | 412 | 23 | 3.1 | 428 | 96% | 97.2% | 99.3% |
| Penang PlantManufacturing | 387 | 31 | 4.0 | 365 | 91% | 95.4% | 98.9% |
| Melaka PlantManufacturing | 296 | 38 | 6.3 | 214 | 78% | 88.1% | 97.1% |
| Menara Cerev HQOffice Tower | 248 | 14 | 3.8 | 391 | 94% | 96.8% | 99.0% |
| Johor Bahru DCDistribution Centre | 173 | 19 | 4.6 | 312 | 88% | 93.5% | 98.5% |
| Kota Kinabalu DepotDepot | 92 | 8 | 5.2 | 287 | 84% | 91.0% | 98.2% |
MTTR vs MTBF by Site
Repair speed against failure frequency — the two levers of availability
Downtime Pareto — Top Bad Actors
8 assets account for 82% of portfolio downtime — fix these first
Planned vs Unplanned Work Mix
Share of maintenance hours that were planned — world-class operations run ≥ 80% planned
First Response Time Distribution
How fast each site gets a technician responding after a fault is raised
These numbers come straight from your work orders — no spreadsheets.
Bring your sites and we'll show you MTTR, MTBF and SLA compliance computed from your own maintenance history.